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Terms & Conditions

Hippo Blue has reserved the rights that any terms and conditions may be changed at anytime at our sole discretion. The latest version of the terms and conditions is the version that the business will be governed by at its point in time and supersedes all past versions. The points below sets out the terms which you may use our Website and Social Media. Please carefully read all terms and conditions before using our Website and Social Media. If you have any questions please contact us at customerservice@hippoblue.com.au

1. Acceptance of Terms of Use and Social Media

1.1 You accept and consent to the “Terms of Use and Social Media” Terms and Conditions and the “Pricing, Returns and Refund” Policy in full by using our website and social media.

1.2 You must not use our Website or Social Media if you do not accept the Terms of Use and Social Media Terms and Conditions.

2. Acceptable use

2.1 We grant you a non-exclusive, non-transferable, revocable and limited licence to:

(a) View and use information accessible from the Website and Social Media; and

(b) Purchase goods from the Website.

2.2 You must not:

(a) Use it in connection with illegal, fraudulent or harmful purpose or activities;

(b) Cause damage or interfere with accessibility to the Website and Social Media; or

(c) Store, transmit or distribute Malicious Computer Programs.

3. Intellectual Property

3.1 Hippo Blue is a registered Trademark. All content on our Website and Social Media is owned by or licensed to us and is protected under Australian and International copyright and trademark laws. You may only view, share and download content for caching purposes.

3.2 You must not:

(a) Republish any Content from our Website or Social Media as your own;

(b) Reproduce or exploit any Content on our Website or Social Media for commercial purpose;

(c) Edit or otherwise modify any Content from or on our Website and Social Media; or

(d) Redistribute any Content from this Website and Social Media unless we have given expressed written consent.

 4. Posting Policy

4.1 You may upload posts on Social Media subject to this clause.

4.2 Intellectual Property Rights

You grant us a non-exclusive, transferable, royalty-free, worldwide licence to use any Intellectual Property in Posts or Electronic Communication, including rights to:

(a) Copy, reformat, edit or translate;

(b) Publicly perform or present;

(c) Distribute for any purpose including for commercial or advertising purpose; and

(d) Incorporate in our website and Social Media or any other works.

4.3 Intellectual Property Licence in relation to that material ends when you delete that Post but you understand that even if you delete Posts, we may still keep back-ups for a reasonable period of time.

4.4 Prohibited Posts

You must not upload any Post that:

(a) is an image of another person or another person’s property without their consent;

(b) is harmful, threatening, abusive or harassing;

(c) promotes racism, bigotry, hatred, physical harm or any other discriminatory behavior

(d) is false, misleading or fraudulent;

(e) advertises any company or their goods or services other than us;

(f) Invades someone else’s privacy and rights.

4.5 Your warranty in post

(a) you have the right and authority to provide the Post in the manner it is posted;

(b) you own the Post and have the right to assign copyright ownership and other Intellectual Property to us; and

(c) the Content is not prohibited content under clause 4.4

4.6 Monitoring of Social Media

(a) We have not reviewed and cannot review all Posts and we are not responsible for liability arising out of your Post.

(b) We may, at our sole discretion, pre-screen, reject or remove any Post you provide for any reason.

5. Online Shopping Terms and Conditions

These terms apply to the ordering, purchase and delivery of Goods from the Website and form a contract between you Hippo Blue ABN 97 005 755 224.

5.1 Placing orders

You agree that:

(a) All goods purchased are intended for personal non-commercial use only.

(b) You will abide by the Terms regarding promotions where goods are limited by per person or per address. Any quantity restrictions will be stated on the promotional material.

(c) Hippo Blue will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.

(d) Once an order has been placed it cannot be cancelled or amended.

(e) You must be at least 18 years of age (or 16 years of age with parental consent) with an active phone number and email address to purchase Goods.

(f) Orders placed separately or consecutively cannot be consolidated. A separate Delivery Fee will be applied to each order.

(g) Hippo Blue reserves the right to accept or reject your Order for any reason at any time. If an order has been rejected, you will receive a refund of any money paid.

5.2 Promotions

You agree:

(a) That it is your responsibility to ensure that a promotional Coupon Code is valid and that it is entered and applied correctly at the time of placing an order.   

(b) To the terms that only one promotional Coupon Code can be used at a time and does not work in conjunction with any other promotional offers.

(c) To read and abide by the terms of individual promotional offers carefully. Some offers may exclude postage and handling costs and other costs incurred as a result of redeeming the offer.

(d) All references to times in promotions are based on local time in Melbourne, Australia unless stated otherwise.

5.3 Availability of Goods

You agree that:

(a) Products and Designs are subject to change or removal at any time without notice.   

(b) From time to time, we may be out of stock of a particular item and may not be able to fulfill all or part of your Order. If this happens, we will refund you the price paid for the Good impacted.

5.4 Delivery and Dispatch

You agree that:

(a) Standard Delivery fee of $6 applies to all orders with a total purchase price under $100 (unless Express or Registered post is selected)

(b) Free Standard Delivery is applied to all orders with a total purchase price of $100 and over. Free delivery offer is subject to change at any time.

For more information regarding our average Delivery Time, please click here.

6. Cookies

6.1 Use of Cookies:
You agree and understand that we may store cookies on your device. We use cookies to:

(a) improve the performance by reporting any errors that occur;

(b) provide statistics on how the Website and Social Media is used;

(c) remember settings that you use for our Website and Social Media

(d) improve and customise your shopping experience

6.2 Disabling cookies:
You may disable and delete cookies in your browser if you do not want us to use cookies but doing so may detract from your enjoyment of our Website.

7. 3rd Party Reviews

By making a purchase at Hippo Blue, you agree to receive follow up review emails to review the products purchased, the overall site experience or both. You may unsubscribe from these review emails at any time via the unsubscribe link at the bottom of the email or by contacting customerservice@hippoblue.com.au and request you be removed from review emails. Your privacy data is never shared, viewed or used by these 3rd parties as Hippo Blue have an account set up with these 3rd parties which is managed and controlled by Hippo Blue.

Hippo Blue uses two review platforms which are:

7.1 Yotpo:

A system which Hippo Blue use to collect both product reviews and store reviews to showcase on our website and advertising platforms.

7.2 Google Customer Reviews:

A system which customers have the option to opt into post purchase that Hippo Blue uses to collect store reviews to allow Hippo Blue to have a Google Seller Rating which appear on Search Ads, in Shopping Ads and on the Hippo Blue website. 

8. Limitation of Liability

Other than as specified expressly in these terms and conditions we will not be liable for any loss or damage (including indirect or consequential loss or damage) however caused which may be suffered or incurred or which may arise directly or indirectly in respect of the use by you of Hippo Blue service or Hippo Blue website except to the extent that such liability cannot be excluded by law.

9. Indemnity

You agree to indemnify us and undertake to keep us indemnified against any liability arising out of:

(a) Your breach of these Website and Social Media Terms and Conditions; and

(b) any Claim that you have breached these Website and Social Media Terms and Conditions.

10. Breach of Terms and Conditions

If you have breach any of our terms and Conditions we may take the appropriate actions including but not limited to:

(a) Issue a warning notice;

(b) Suspending or Prohibiting your access to the Website and Social Media;

(c) Bringing court proceedings against you.

11. Jurisdiction

Hippo Blue is a business that is controlled and operated from Victoria, Australia. Our site only operates in conjunction within the jurisdiction of Victorian local laws.