Q. How accurate is the preview of my product on the website?
A. While we try our best to match the preview shown on the website, different monitor and brightness settings can change the colour's perception.
Q. Do you have a guarantee on your products?
A. Hippo Blue strives to provide you, our valued customer, with a quality product and service. If you receive your product and it is not as described or not what you ordered, we will gladly address this as per our return policies. Please refer to 'Returns and Refunds' above. For full return and refund visit our Trading Terms section 8 - Returns Policy.
Q. Can I use any baking paper to apply my labels?
A. Hippo Blue will supply you with baking paper; however, if you have baking paper at home, we suggest testing this on an old rag first. The brands that work best with our iron-on labels are Glad and Goliath. If either of these options is not possible and you are not feeling confident with your baking paper, reach out to our friendly customer service team, and we can arrange for some of our baking paper to be sent to you.
Q. Once I have applied my iron-on labels, am I able to remove them?
A. Once our clothing labels have been applied successfully, they are permanent, and we do not recommend removing them as doing so may risk damaging the clothing. However, some tutorials can be found online that explain how clothing labels can be removed. However, please be advised that Hippo Blue DO NOT recommend this as these methods are not guaranteed to work.
Q. Are your name stickers dishwasher safe?
A. Yes. Our name stickers are dishwasher safe (top shelf only) AVOID HIGH-TEMPERATURE SETTING.
Q. Are your personalised books hard or softcover?
A. Our personalised books are made with a thick, softcover of 370gsm to ensure a premium print finish.
Q. My child’s name has an accent. Can this be printed?
A. As much as we would love for you to use all characters, including accents, unfortunately, our system does not allow certain characters to be printed correctly. However, we support all letters A-Z, all numbers, apostrophes, hyphens, and full stops. Hippo Blue understands the importance of diversity and hopes to provide this option for our customers in future.
PLEASE NOTE: We only support the English alphabet.
Q. Can I order a product without a name?
A. We pride ourselves on being a personalisation company; therefore, all* products must include personalisation. If a name does not suit, consider applying initials or a nickname. We support all letters A-Z, all numbers, apostrophes, hyphens, and full stops. We only support the English alphabet.
*Excludes products without a name field
Q. Can I personalise one pack with multiple personalisations?
A.Our label packs are designed to be printed as one design and personalisation. These cannot be split into different designs and personalisations. We recommend selecting a few of our smaller packs. Alternatively, instead of using first names, you can use your surname with words such as 'Belongs To', 'Property of' if you would like to purchase one pack for multiple children or family members.
Q. Is it possible to make the font size larger than it appears in the preview?
A. The font size is predetermined by the amount of text provided within the personalisation. We cannot make this font size larger due to our automated system, and it will be printed to fit within your chosen label. Rest assured, we have made sure the font is legible as per our quality standards.
Q. The text is not showing centred in the preview. Is this how it will be printed?
A. No, all text will be centred. If your text is not showing centred on the preview, this sounds like it might be a device issue and we recommend trying to view your product on a different device.
Q. What type of fabrics can your clothing labels be used on?
A. Our clothing labels work best on cotton material. We recommend avoiding swimwear, slippery, thick weaved and fluffy fabrics.
Q. I have received my product and the spelling is incorrect. Can this be fixed?
A. Your order is created as per the specifications you have provided to us. There are so many kinds of spelling variations for names; we cannot know if your personalisation is correct. A refund or replacement will not be provided if your spelling was provided to us incorrectly. Please kindly double-check before submitting your order and be sure to review your confirmation to avoid disappointment. If there is a fault made with any part of the personalisation made in Hippo Blue's error, a replacement will be honoured.