Q. What is Birthday Club all about?
A. Spreading the JOY! And celebrating the first gift we ever receive, our name. We give away 1 pack of 32 standard name stickers for FREE and all you have to do is join in the fun. Follow Mum's Grapevine, on either Facebook or Instagram to catch the ‘Letter of the Day’. If the name of the person you wish to claim for, starts with one of the letters of the day, just follow the 3 easy steps to claim! This promotion will run from the 3rd of October until we have recited every letter of the alphabet. Postage and handling fee required of $5.
Q. How do I participate in Birthday Club?
A. You must be an Australian resident over 18 years old.
Follow Mum’s Grapevine on social media (Facebook and Instagram) and watch out for the first letter of the day you wish to claim for.
When the first letter you want to claim your free name labels for appears, follow the prompts to sign up.
Once signed up, you will receive an email with your discount code.
Open email with your coupon code, click on the link and start creating your labels.
Apply your discount code at checkout.
The more times you sign up, the more packs you can redeem!
Q. How do I keep up to date with the letter of day?
A. Please like or follow Mum's Grapevine on Facebook and Instagram to keep up to date with our daily letter announcement. You can also share our posts with your friends and family to help each other keep up to date.
Q. How do I use my discount code?
A. Click here to begin creating your labels: https://www.hippoblue.com.au/mums-grapevine-labels-pack
Be sure to apply your code in the field provided at checkout to redeem this offer. Your coupon code will be only be valid until Midnight AEST time the following day after your letter has been released.
Q. I missed the cut off to sign up for my letter of the day. How do I get my labels?
A. If you have only just missed the cut off by a few hours, please contact us and we may be able to assist you with processing your order. If you have missed the claim period for a letter by more than a day, you’ll need to wait until the end of the promotion as we’ll offer you another chance to claim.
Q. What can I expect to receive with each order?
A. You will receive 32 of our personalised standard name stickers across 2 sheets. The label dimensions are: 4.8cm (wide) x 2.2cm (high). Your name labels are waterproof, dishwasher resistant (top shelf only), microwave safe, freezer safe, sterilizer safe and scratch resistant.
Q. How many free packs can I claim?
A. As many as you like! You can place an order for your kids, nieces, nephews, grandchildren, family friends, students or even yourself! The more times you register, the more labels packs you can redeem! If you wish to purchase multiple packs, please note your discount code will only apply to one pack per order. Each extra individual pack per order will be charged at the full price of $12.
Q. Can I select customer pick up so I don't have to pay for postage and handling?
A. No, sadly customer pick up is not available for our Mum's Grapevine promotion and a $5 postage and handling fee is required.
Q. Why do I have to pay for my Mum's Grapevine label pack?
A. Your labels are gifted; however we kindly ask our customers cover a small postage & handling fee of $5.
Q. What is the value of the Mum's Grapevine label Pack?
A. The total value of the promotion is $17. This includes the RRP of the label pack ($12) plus our standard postage and handling fee of $5. You get all this for $5!
Q. How long will it take to receive my order?
A. We kindly recommend allowing up to 20 business days for your order to be processed for delivery. We will notify you via email once this is on its way to you. When you have received your shipment email, your delivery may take a further 10 business days to reach you in the mail from the dispatch date. If you have still not received your delivery within the time frame advised, please contact Hippo Blue’s customer care team via email@example.com or give us a buzz on (03) 9706 5314.
Q. I signed up but haven’t received my discount code?
A. Please allow up to 10 minutes to receive an email with your unique code. Be sure to check your junk, promotion and spam folders should you not be able to locate this in your inbox.
If you’re using a work email address, speak to your work’s IT support team to see if they can assist with locating the email.
Make sure the email address you’re registering doesn’t use spam-blocker as this may stop our email from reaching you.
If all the above fails, please contact Hippo Blue’s customer care team via firstname.lastname@example.org or give us a buzz on (03) 9706 5314 for further support.
Q. My discount code is not working?
A. Please double check the labels you've added to cart are the promotional Mum’s Grapevine labels. The code is not valid for our other label packs. Your code will only apply to one pack per order so if you wish to load up, please ensure you sign up again and place your orders separately.
If you are having trouble using the code, please contact the Hippo Blue customer care team at email@example.com or give us a buzz on (03) 9706 5314 for further support.
Q. Why am I unable to add my label pack to cart?
A. Personalisation is restricted to the standard A-Z alphabet, basic punctuation and numbers. Sadly, we cannot accept special characters, accents or emojis.
If the personalisation you have entered does not appear to be preventing you from adding your label pack to the shopping cart, please try:
- Refreshing the page
- Placing the order on a different web browser
- Placing the order on a different device
If all above fails, please contact the Hippo Blue customer care support team firstname.lastname@example.org or give us a buzz on (03) 9706 5314 for further support.
Q. Can I make a change to my order after I have placed it?
A. Once you have checked the box confirming all details are correct at checkout and received an order confirmation from us, the manufacturing process has begun, and we are unable to make any changes to your order or the design chosen. Should you notice a spelling error in your order confirmation, we kindly request you contact us immediately in order to have this resolved. As there are many kinds of spelling variations for names, it is impossible for us to know if the personalisation provided to us is correct and your order will be created as normal. To avoid disappointment, please double check before submitting your order and be sure to review your confirmation. For any spelling fixes, this needs to be communicated within 2 hours of placing your order on the same business day over the phone (03 9706 5314). After business hours, we request you contact us between 9-9.30am the following business day. Phone contact must be acknowledged by Hippo Blue.
If you need to make a change to your shipping address, please let us know as soon as possible as we would be happy to update this for you if your order is still with us. Once this leaves for delivery, changes to your address may not be made.
Q. What is your return policy?
A. As you can appreciate, Hippo Blue manufacture every item just for you with your desired personalisation. This means we are unable to accept product returns or exchanges on a change of mind basis. If you would like to enquire about a return for a different reason, please don’t hesitate to contact the Hippo Blue customer care team for further assistance or jump on over to our trading terms for more information on our returns policy under section 8.
Q. I have more questions, who can I ask?
A. We are here to help you. Please contact us via email@example.com or give us a buzz on (03) 9706 5314 for further support.
Please kindly note our phone and email response hours are between 9am and 5pm AEST on business days only (excluding Major Australian & Victorian public holidays). While we endeavour to respond to all customer enquiries in a timely manner, please allow 24-48 business hours for an email response.