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Shipping Information

 

Track your order
Please provide your order number and surname below for your estimated delivery date.
TRACK ORDER
ORDER STATUS:
ESTIMATED DELIVERY*:
AUSPOST TRACKING:
-
-
-

*Any dates for delivery are a guide only from Australia Post. For Express Post, delivery to remote area will take longer.

 

 

Manufacturing Time Frame:

1-7 business days

 

Delivery Time Frame:

2-7 business days

 

Please note our usual shipping time frames have been extended to cater for National Name Day.


Once your order has been successfully paid for and processed by Hippo Blue, you will receive a confirmation email from us (sent to the email address provided by you at the checkout) to notify you of this.


Your order will then begin its manufacturing stage which will take a recommended 1-7 business days after placing the order. Each order is uniquely special and made just for you, however we will always endeavour to manufacture & dispatch your order as quickly as possible.


Once your order has been completed & dispatched from our warehouse in Melbourne, Victoria you will receive a second email from us notifying you of this. After leaving us, your order will be processed by Australia Post with the service selected by you at the checkout. For more details on Australia Post’s delivery standards refer to their website www.auspost.com.au.


Kindly keep in mind both Hippo Blue and Australia Post operate on business days only - please do not count weekends or public holidays as time your order has spent in manufacture or in transit.


Your order’s time spent in transit depends entirely on the service you have selected and your location, keeping in mind we dispatch from Melbourne. Please see the table below for further delivery information. Please note the recommended time frames below are estimates only.


Service

Price**

Recommended Delivery Time Frame

Notes

Standard Post - Letter Service

$6

2-7 Business Days

No tracking.

Applicable to name label orders under $100 and orders containing only 1 x story or activity book.

Registered Post - Letter Service

$9

2-7 Business Days

Tracking & insurance included.

Applicable to name label orders under $100 and orders containing only 1 x story or activity book.

Standard Post - Parcel Post

$6

2-7  Business Days*

Tracking included.


Express Post - Letter & Parcel***

$15

1-2 Business Days to Melbourne, Sydney, Adelaide, Canberra, Hobart, Brisbane, Perth (CBD only) and some other major centres.*

2-3 Business days to Darwin, Non-CBD Perth.*

Fastest Possible Delivery to rural, regional & remote areas.*

Tracking included.



*To calculate specific postage times to your location, please enter your postcode into Australia Post’s postage calculator found here. We ship from postcode 3174. Specific time frames can only be calculated for parcels & express items.


**Please note these prices are subject to change at any time with market prices at Hippo Blue’s discretion.


***Express Post may not be a postage option during promotional periods such as National Name Day.


We ship to Australian addresses only and sadly there are no international shipping options available.