Shipping Guidelines
Due to Covid19 impacts on the Australia Post network, we advise that delays across all services are expected. Click HERE for service impacts.
Your order is highly personalised and will take up to 5 Business days for creation before being dispatched.
For all Free Name Day Label Packs, please allow 40 days from the purchase date for delivery.
Please refer to our shipping information table below for the estimated delivery time to your area.
PLEASE NOTE: All delivery times below are estimated from the dispatch date. Days refer to business days, and delivery can take up to 10-15 business days in some cases.
| AREA |
STANDARD PARCEL |
STANDARD LETTER |
EXPRESS PARCEL |
|---|---|---|---|
| Melbourne | 2-3 Days | 2-5 Days | 1-3 Days |
|
Sydney |
3-4 Days | 3-4 Days | 1-3 Days |
|
Adelaide & Brisbane |
3-6 Days | 3-6 Days | 1-3 Days |
|
Victoria |
3-5 Days | 3-5 Days | 1-3 Days |
|
NSW & ACT |
3-6 Days | 3-6 Days | 1-4 Days |
|
SA |
4-7 Days | 4-7 Days | 1-3 Days |
|
Tasmania |
4-6 Days | 4-6 Days | 1-4 Days |
|
Queensland |
4-7 Days | 4-9 Days | 1-4 Days |
|
WA & NT |
7-12 Days | 7-12 Days | 3-6 Days |
|
New Zealand |
15-20 Days |
15-20 Days |
Not Available |
PLEASE NOTE: Express Post applies to delivery only and does not speed up production time. You will be required to allow our standard production time on all orders.
Shipping estimates are as per Australia Post guidelines. For specific postage times (Australia only); refer to Australia Post Postage Calculator Here
Shipping and Handling Costs
Shipping costs are calculated at checkout based on the collective weight of your products. Costs include shipping, handling and packaging.
When ordering labels and/or bag tags, your order will be sent in an envelope. Letters are not trackable and if you wish to track your letter, you will need to upgrade to express shipping.
| ENVELOPES | WEIGHT |
PRICE |
|---|---|---|
|
Small Letter |
Up to 250g | $5 |
|
Large Letter |
Up to 500g | $6 |
| PARCELS |
WEIGHT |
PRICE |
|---|---|---|
|
Small Parcel |
Up to 500g | $8 |
|
Medium Parcel |
500g-1kg | $10 |
|
Large Parcel |
Over 1kg | $12 |
| EXPRESS PARCELS |
WEIGHT |
PRICE |
|---|---|---|
|
Small Parcel |
Up to 500g | $15 |
|
Medium Parcel |
500g-1kg | $18 |
|
Large Parcel |
Over 1kg |
$20 |
| INTERNATIONAL NZ |
WEIGHT |
PRICE |
|---|---|---|
|
Parcel |
All Weights | $15 |
| PICK UP |
WEIGHT |
PRICE |
|---|---|---|
|
Minimum Order Spend $13 |
All Weights | Free |
Customer Pick up
We offer customer pick up for Melbourne based residents. You will be notified once your order is ready for collection. Collection available from 1-3 Edison Rd, Dandenong South between 9 am and 5 pm Monday to Friday (excluding public holidays) Click here to see map for pick up location
When collecting your order, please ring our doorbell at the front door for assistance and ensure you have a copy of your order pick up confirmation email on you.
Covid-19 Update
In light of these challenging times, our team are continuing to produce your orders as normal. While your orders are leaving our warehouse within our customer promise, we understand our delivery partners have been experiencing delays which means you may encounter some delays on all delivery services. At this time Australia Post have temporarily suspended the Express Post guarantee of next day delivery as they are unable to commit to this timeframe. Express Post is still available on our website however please keep in mind your order may not be delivered next business day.
Please click here for further information regarding impacts to Australia Post.
Hippo Blue appreciate you’re eager to receive your products as many of us are looking for many ways to entertain our children, however, please keep these delays in mind. We wish to thank you for patience and understanding during this time, as well as your support of our business so we can continue to create personalised goodies for you and your family.