Shipping Guidelines

 

Due to Covid19 impacts on the Australia Post network, we advise that delays across all services are expected. Click HERE for service impacts.

 

Your order is highly personalised and will take up to 5 Business days for creation before being dispatched.

 

For all Free Name Day Label Packs, please allow 40 days from the purchase date for delivery.

 

Please refer to our shipping information table below for the estimated delivery time to your area. 

 

PLEASE NOTE: All delivery times below are estimated from the dispatch date. Days refer to business days, and delivery can take up to 10-15 business days in some cases. 

 

AREA

STANDARD PARCEL

STANDARD LETTER

EXPRESS PARCEL

Melbourne  2-3 Days 2-5 Days 1-3 Days

Sydney 

3-4 Days 3-4 Days 1-3 Days

Adelaide & Brisbane

3-6 Days 3-6 Days 1-3 Days

Victoria

3-5 Days 3-5 Days   1-3 Days

NSW & ACT

3-6 Days 3-6 Days 1-4 Days

SA

4-7 Days 4-7 Days 1-3 Days

Tasmania

4-6 Days 4-6 Days 1-4 Days

Queensland

4-7 Days 4-9 Days 1-4 Days

WA & NT

7-12 Days 7-12 Days 3-6 Days

New Zealand

15-20 Days 

15-20 Days

Not Available

 

 

PLEASE NOTE: Express Post applies to delivery only and does not speed up production time. You will be required to allow our standard production time on all orders. 

 

Shipping estimates are as per Australia Post guidelines. For specific postage times (Australia only); refer to Australia Post Postage Calculator Here 

 

 

 

Shipping and Handling Costs 

 

Shipping costs are calculated at checkout based on the collective weight of your products. Costs include shipping, handling and packaging. 

 

When ordering labels and/or bag tags, your order will be sent in an envelope. Letters are not trackable and if you wish to track your letter, you will need to upgrade to express shipping. 

 

ENVELOPES WEIGHT

PRICE

Small Letter

Up to 250g $5

Large Letter

Up to 500g $6
PARCELS

WEIGHT

PRICE

Small Parcel

Up to 500g $8

Medium Parcel

500g-1kg $10

Large Parcel

Over 1kg $12
EXPRESS PARCELS

WEIGHT

PRICE

Small Parcel

Up to 500g $15

Medium Parcel

500g-1kg $18

Large Parcel

Over 1kg

$20

INTERNATIONAL NZ

WEIGHT

PRICE

Parcel

All Weights $15
PICK UP

WEIGHT

PRICE

Minimum Order Spend $13  

All Weights Free

 

 

Customer Pick up

 

We offer customer pick up for Melbourne based residents. You will be notified once your order is ready for collection. Collection available from 1-3 Edison Rd, Dandenong South between 9 am and 5 pm Monday to Friday (excluding public holidays)  Click here to see map for pick up location

 

When collecting your order, please ring our doorbell at the front door for assistance and ensure you have a copy of your order pick up confirmation email on you.

 

 

Covid-19 Update

 

In light of these challenging times, our team are continuing to produce your orders as normal. While your orders are leaving our warehouse within our customer promise, we understand our delivery partners have been experiencing delays which means you may encounter some delays on all delivery services. At this time Australia Post have temporarily suspended the Express Post guarantee of next day delivery as they are unable to commit to this timeframe. Express Post is still available on our website however please keep in mind your order may not be delivered next business day.

 

Please click here for further information regarding impacts to Australia Post.

 

Hippo Blue appreciate you’re eager to receive your products as many of us are looking for many ways to entertain our children, however, please keep these delays in mind. We wish to thank you for patience and understanding during this time, as well as your support of our business so we can continue to create personalised goodies for you and your family.

 

 

 

Copyright © 2021 Hippo Blue - Courtney Brands Pty Ltd