Shipping Information
Covid-19 Update
In light of these challenging times, our team are continuing to produce your orders as normal. While your orders are leaving our warehouse within our customer promise, we understand our delivery partners have been experiencing delays which means you may encounter some delays on all delivery services. At this time Australia Post have temporarily suspended the Express Post guarantee of next day delivery as they are unable to commit to this timeframe. Express Post is still available on our website however please keep in mind your order may not be delivered next business day.
Please click here for further information regarding impacts to Australia Post.
Hippo Blue appreciate you’re eager to receive your products as many of us are looking for many ways to entertain our children, however, please keep these delays in mind. We wish to thank you for patience and understanding during this time, as well as your support of our business so we can continue to create personalised goodies for you and your family.
Customer Pick Up
Free contactless customer pick up option is now available once you have been notified your order is ready.
Contactless Pick up
When you arrive at the reception front door to collect your order, simply ring the doorbell and quote your order number and name to one of our friendly team members. Please ensure you have a copy of your order confirmation email on you. Our team will record your name to confirm your order collection, and your order will be placed on the counter outside the door while maintaining social distancing.
Pick up from 1-3 Edison Rd, Dandenong South VIC, 3175 between 9.00am and 5.00pm Monday to Friday Click here to see map for pick up location
Important Name Day Shipping Guidelines
Due to the popularity of our Name Day Promotion, your free label pack may take up to 28 days from the date of purchase to reach you in the mail. Please kindly allow 28 days from the date of purchase for your labels to arrive.
PLEASE NOTE: Your Name Day Label pack will be sent on an untracked service.
Shipping Guidelines
Hippo Blue make every order especially just for you and your little adventurer. Your order will be dispatched within 5 Business days of the purchase date. You will receive an email when your order has been collected by Australia Post for delivery. For more information on the estimated delivery times to your area, please refer to our shipping information table below.
PLEASE NOTE: All delivery times below are estimated from the date of dispatch and standard delivery can take up to 10 business days from the dispatch date.
| Area |
Standard |
Standard |
|---|---|---|
| Melbourne | 2-3 Days | 2-5 Days |
|
Sydney |
3-4 Days | 3-4 Days |
|
Adelaide, Brisbane |
3-6 Days | 3-6 Days |
|
VIC |
3-5 Days | 3-5 Days |
|
NSW, ACT, SA, TAS, |
3-6 Days | 3-6 Days |
|
QLD, WA, NT |
3-9 Days | 4-9 Days |
|
New Zealand* |
10 Days |
14 Days |
Express Postage All States 1-3 Days from dispatch date.
PLEASE NOTE: Express Postage applies to delivery only and does not speed up production time. You will be required to allow for standard production time on all orders.
*Express postage to New Zealand is NOT available
*Orders shipped as a Standard Letter do not contain tracking information.
Shipping estimates are as per Australia Post guidelines. For specific postage times (Australia only); refer to Australia Post Postage Calculator Click Here
PLEASE NOTE: Days refer to business days and all pricing includes shipping, handling and packaging.