Hippo Blue reserves the right to change these Terms and Conditions at our discretion. The published online version of the Terms and Conditions will supersede all previous versions.
1.1 Definitions and Interpretation In these Terms and Conditions: ‘Business Day’ means a week day Monday to Friday between the hours of 9am and 5pm; ‘Goods’ means the final goods produced by Hippo Blue by completing the Order; ‘GST’ means Goods and Services Tax, as defined in A New Tax System (Goods and Services Tax) Act, 1999; ‘Order’ means a successful online transaction made on our website for the purchase of goods. ‘Hippo Blue or ‘us’ or ‘our’ or ‘we’ refers to Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue, the owner of the website, whose registered office is 1-3 Edison Rd Dandenong South, Victoria. The term ‘you’ or ‘your’ refers to the website user or customer.
1.2 Business Day: If the day on which any act, matter or thing is to be done under these Terms and Conditions is not a Business Day, that act, matter or thing: (a) if it involves a payment other than a payment which is due on demand, must be done on the preceding Business Day; and (b) in all other cases, may be done on the next Business Day.
1.3 General In these Terms and Conditions: unless the context otherwise requires: (a) the singular includes the plural and vice versa; (b) a reference to a clause is a reference to a clause of these Terms and Conditions; (c) a reference to a party to these Terms and Conditions or any other document or arrangement includes that party’s executors, administrators, successors and permitted assigns; d) where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning; (e) a reference to a period of time (including, without limitation, a year, a quarter, a month and a day) is to a calendar period.
1.4 Headings In these Terms and Conditions: headings are for convenient reference only and do not affect interpretation.
All orders are final, unless otherwise noted. No refunds are given once Hippo Blue begins production of your order or if you have not cancelled your order within the terms stated under 2.3 Order Cancellations.
2.1 Placing an Order: when an online order has been completed and is successful you will receive an e-mail from us acknowledging that we have received your order which can be used as a tax invoice. The order amount will be taken from the payment option selected.
Important Note: The order email confirmation does not mean that your order has been accepted. Your order establishes an offer to us to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation").
Your order will not be despatched until payment is received in accordance with our payment provisions refer to 3. Pricing and Payment
When making an order you are agreeing that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit, debit card, or account used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
Hippo Blue reserves the right to accept or reject your Order for any reason at any time. If an order has been rejected, the customer will be notified via the email address listed on the order or verbally. The customer will receive a refund of any money paid into the account that originally made the purchase.
2.2 Order Changes: If you make a mistake with your order, you will not be able to make amendments or corrections unless it is a spelling error. If in case a spelling error has occurred, you will need to contact Hippo Blue via phone within 2 business hours of placing the order and advise the products affected with the spelling error. This communication must be confirmed verbally with Hippo Blue customer service. If the order consists of one affected item, the item will be amended and communicated to you without incurring any additional shipping charges.
Alternatively, if the order consists of several items your affected product may be cancelled from the original order. You will then be provided with a promo code to the amount of the affected product to reorder the product again. You will have to pay for separate shipping of the affected item in accordance to our shipping policies.
If you have made a change to the delivery method of your order to “Customer Pick Up” it is your responsibility to contact customer service to verify if your order is ready for collection. Alternatively, if you change from “Customer Pick Up” to “Delivery” a postage and handling fee will incur.
Important Note: When making order changes, if the order is placed after business hours, please contact us between 9.30-10.00am the following day with your affected product and order number and we will endeavour to rectify the issue or change.
2.3 Order Cancellation: All orders are final unless otherwise noted. No refunds are given once Hippo Blue begins the production of your order. Order cancellations may only be made for orders which have duplicated due to a connection error and not due to a change of mind basis on the design/personalisation/product provided to us. Our website works by automatically processing your order once it has been placed and we offer multiple checkpoints to confirm your order is correct with us before submitting so, unfortunately, we cannot offer cancellation on this basis. For any duplicated orders, this must be communicated within 2 business hours of placing your order.
Important Note: If your order has already been dispatched, please return the products to us in accordance with our Returns Policy (8.). If the order is placed after business hours, please contact us between 9 - 9.30am the following day with your affected product and order number and we will endeavour to cancel your order.
You acknowledge and agree that when purchasing goods through Hippo Blue that you accept the following;
(a) All goods purchased are intended for personal non-commercial use only. The customer agrees goods may not be resold.
(b) Orders placed separately or consecutively cannot be consolidated. A separate Delivery Fee will be applied to each order.
(c) Once an order has been placed you will be unable to add further products to the existing order.
(d) You will abide by the all the terms regarding promotions where goods are limited by per person or per address. Any quantity restrictions will be stated on the promotional material and relative promotion terms and conditions.
(e) The customer must be at least 18 years of age with an active phone number and email address to purchase Goods.
(f) Additional Charges In addition to the order amount, Hippo Blue may charge to the customer: (a) fees and other charges for orders required to be done urgently, including Australia Post express shipping and other charges (b) fees or disbursements referred to in these Terms and Conditions and not specified in this clause. If additional charges will incur the customer will be notified via their order email address or verbally via their contact number.
2.4 Order Supplies: (a) The customer acknowledges that whilst Hippo Blue will use its reasonable endeavours to produce the exact number and or types of items in the Order, owing to the customer, error in the number of items and or type of items actually produced may be different (“a discrepancy”); and (b) Where a discrepancy occurs Hippo Blue will send at our cost the exact number and or types of items missing to reflect the actual number and or types of items originally ordered.
2.5 Third Party Reviews; By making a purchase at Hippo Blue, you agree to receive follow up review emails to review the products purchased, the overall site experience or both. You may unsubscribe from these review emails at any time via the unsubscribe link at the bottom of the email or by contacting [email protected] and request you be removed from review emails. Your privacy data is never shared, viewed or used by these 3rd parties as Hippo Blue have an account set up with these 3rd parties which is managed and controlled by Hippo Blue.
Hippo Blue uses two reviewing platforms which are;
Yotpo: A system which Hippo Blue use to collect both product reviews and store reviews to showcase on our website and advertising platforms.
Google Customer Reviews: A system which customers have the option to opt into post purchase that Hippo Blue uses to collect store reviews to allow Hippo Blue to have a Google Seller Rating which appear on Search Ads, in Shopping Ads and on the Hippo Blue website.
3. PRICE & PAYMENT
3.1 Pricing of Goods: The price payable for the products will be shown on our website in AUD and are inclusive of 10% GST these prices exclude delivery charges. Delivery charges are shown separately when ordering dependant on the shipping address and shipping type selected.
3.2 Payment Types: Payment for goods can only be made by an authorised person through the acceptable payment types specified on the Website and shall not be deemed to be made until Hippo Blue have received funds in respect of the full amount stated in the order. The acceptable types of payment are listed below;
Visa, Visa Debit, Mastercard, Zip Pay find out more, Paypal find out more
Unfortunately, we DO NOT accept Amex or Discover.
Our standard payment provider is Stripe which will be used for payment types; Visa, Visa Debit, Mastercard for more information about stripe please visit https://stripe.com/docs/security/stripe
3.4 Goods Pricing: Pricing for goods are subject to change without notice however these price changes will not affect orders that have already been accepted and placed.
4. PROMOTIONAL CODES & SALE
When redeeming a promotional code or offer advertised on our website, please refer to the specific Promotional Terms and Conditions
These below terms and conditions apply to all promotions where you must redeem a promotional code. You acknowledge and agree that when purchasing goods through Hippo Blue using a promotional code that you accept the following.
(a) It is your responsibility to ensure that a promotional code is valid and that it is entered and applied correctly at the time of placing an order.
(b) Only one promotion code can be used per order and cannot be combined with any other offers.
(c) Promotion codes may only be made available for a limited time and all references to times in promotions are based on local time in Melbourne, Australia unless stated otherwise.
(d) Promotional codes may only be applied to specific products and may be limited by goods or limited per person or per address or quantity restrictions these details will be stated on the specific Promotional Terms and Conditions.
(e) Hippo Blue reserves the right to modify or cancel promotion codes at any time.
(f) The promotional code is not transferable, may not be resold or redeemed for cash.
(g) To read and abide by the terms of individual promotional offers carefully. Some offers may exclude postage and handling costs and other costs incurred as a result of redeeming the offer.
(h) Promotional offers will not be honoured for any existing orders or orders placed prior to the promotion commencing.
(i) We will not be able to manually enter a promotional code to an order after it has been placed.
Important Note: If Hippo Blue have determined a technical issue has occurred during the promotion or promotional code application and this fault has resulted in a failure to complete your order in accordance to the promotion, Hippo Blue may at its own discretion still honour the promotion or promotional code.
5.1 Products/Goods; All products and designs as published on the Hippo Blue website are subject to change or can be removed at any time without notice. Products should only be used the purpose for which they are designed for.
5.2 Product Images; Product Images displayed on the Hippo Blue website are for illustrative purposes only and may differ from the actual product. Due to differences in monitors and other viewing devices, colours of products and designs may also appear different to those shown on the site. Hippo Blue will display some products as a photo these are for reference only and should also be considered illustrative.
5.3 Product Availability; Hippo Blue will make every attempt to update our website in real time as much as possible but may from time to time, run out of stock of an item and may not be able to fulfil all or part of your order. If this happens, we will contact you via the email address assigned to the order, or via phone and we will refund you the price paid for the item impacted or offer a replacement recommendation.
Production Times: Please keep in mind that all products are printed by Hippo Blue and although we will make every attempt to clearly convey the estimated production time for your products to be made. These production times are to be used as a guide only and are subject to change due to both foreseeable and unforeseeable circumstances which can occur at any time without notice or update on our site.
Your order will be fulfilled, and the delivery will commence once the Dispatch Confirmation is emailed to you. Delivery time will be depending on the delivery type selected at checkout. Delivery types will only be made by approved Hippo Blue providers, currently Australia Post. For a full list of the types of delivery available by the carrier click here. We will deliver to Australia and New Zealand.
6.1 Delivery and Arrival times: You acknowledge we offer delivery services using third-party freight providers. We will not be held liable for any lost or damaged items in the course of the delivery services. Delivery transit times vary, and Hippo Blue assumes no responsibility for delays caused by freight carriers, weather or any damages resulting from the failure to receive your order on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Target arrival dates are calculated by adding the production turnaround time to the delivery time. Both production and delivery times are based on business days only and do not include weekends or holidays. You acknowledge that Hippo Blue will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the delivery services.
6.2 Delivery of your Order: Once your order has been dispatched it is now the responsibility of the carrier to ensure that your goods are delivered. There may be tracking available, this will be applicable for the below delivery types or circumstances;
(a) If you have selected a delivery method with tracking included such as; Express Post;
(b) or if your order is classified as a parcel
For information on all our shipping methods please click here
You may be referred to the carrier’s website for further tracking and information on the delivery of your order. If your order is too large to fit into a mailbox, the carrier may leave your order in a safe place. Any registered post orders will require a signature on delivery. If no one is home to sign for this delivery, a collection slip will be left, and your letter will be redirected to your local post office for pick up.
Important note: It is the customers responsibility to collect this within 10 days of the attempted delivery date, or it will be returned to us and another shipping fee will apply.
6.3 Standard Delivery Types: Standard Delivery incurs a fee of $5.00 AUD and applies to all orders (unless the $15 AUD Express Post is selected; please check our shipping information here)
For more information regarding our average delivery times and all delivery types, please click here
6.4 Your Delivery Responsibility: Upon delivery of your order you are responsible to ensure that there are no visible signs of damaged, missing or incorrect pieces. If there are missing, damaged or incorrect packages, please contact us at 03 9706 5314 or [email protected] within 48 hours of your delivery. For any other problems with your order, please refer to Section 8 Returns Policy.
6.5 Incorrect Address Information: If you have provided incorrect address information and your order has not been despatched our customer service team will make every attempt to rectify the address details for you. Hippo Blue will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order. If you have made a mistake on your address information and it has already been despatched it is your responsibility to contact the carrier with correct address information and they may be able to rectify the delivery address at their discretion.
6.6 Return to Sender: If an issue has occurred with your delivery the carrier may return the goods to Hippo Blue. If the goods are returned, we will attempt to contact you using your order details to attempt to redeliver. If the delivery failed due to incorrect address information provided in your order you will be responsible for the re-delivery fee.
Important note: If a delivery has failed the carrier does not guarantee that they will return the goods to us as per return to sender.
7. CUSTOMER PICK UP
Order collection is made available at our address below;
1-3 Edison Road
Dandenong South, Victoria 3175
9:00am to 5:00pm AEST Monday to Friday
Except public holidays
When choosing 'Customer Pick Up' you must collect your order from our premises within 30 days of being notified by Hippo Blue that the order is ready for collection. You will be notified via email using the email address assigned to your order. If you do not attempt to pick up your order within the timeframe, we will contact you via phone number and email within 7 days, if pick up still has not occurred the order may be discarded.
You may be asked for proof of purchase upon customer pick up. Proof of purchase will be the order confirmation email. Hippo Blue reserves the right to refuse an order pick up if the appropriate proof of order confirmation documentation is not presented.
8. RETURNS POLICY
All our products are lovingly personalised and customised so unfortunately; we will not be able to accept returns based on change of mind, fault of the goods due to general wear and tear or use outside of what the product is intended for.
8.1 Faulty/Incorrect Product: Hippo Blue takes quality control very seriously prior to despatching your order, however we understand that sometimes things can go wrong. If you receive your product and it is not as described or not what you ordered including personalisation made in error by us, we will happily offer a replacement, store credit or refund for the product. If you wish to lodge a complaint please contact us at [email protected] or call us on 03 9706 5314.
8.2 Return Requirements:
(a) Your claim must be made within 30 days of the order delivery date.
(b) You must contact Hippo Blue and have that contact acknowledged to lodge a return complaint prior to returning the goods.
(c) You may be asked to provide photographic evidence of the fault before a claim will be accepted.
(d) You may be asked to send the product back to us to allow for reasonable opportunity to fully inspect the product for fault. If you are asked to return the product you will receive instructions of how to post your item for return. Hippo Blue will cover the postage costs for the return of the item.
(e) If the item is deemed to not be at fault by Hippo Blue, you will be liable for shipping costs to return the product.
(f) If a refund is offered by Hippo Blue, you will be refunded the amount of the product paid for at the time including shipping. If the product was purchased with other products in a consolidated order you will not be eligible to receive a refund on original postage costs.
(g) No products may be returned to Hippo Blue without written consent.
(h) It is your responsibility to track the delivery of your returned product until received.
8.3 Processing your return claim: We aim to process returns within 5 business days of receiving them, but high-volume periods, especially around October through to February, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has but not processed in a timely manner, please contact us at [email protected]
8.4 Store Credit: You may be offered a store credit in place of a refund or exchange of product. The below applies to store credit;
(a) Your store credit will only be valid for use on our website hippoblue.com.au
(b) Hippo Blue cannot transfer store credit to another person or account.
(c) Any orders that exceed the value of the store credit provided will require an additional method of payment for the remaining balance due.
(d) Store Credit will be the amount of the product paid for at the time including shipping. If the product was purchased with other products in a consolidated order you will not be eligible to receive free shipping on your store credit.
(e) Store credit is valid for 3 months after the date of issue.
(f) By using store credit, you agree to all our terms and conditions available on our website.
(g) Store credit will be provided in the amount of AUD and via a code that must be placed into the promotion code section for it to be applied.
8.5 Zip Pay Returns: If you wish to return something you purchased using Zip Pay, our standard returns policy applies. If the item is faulty, you will be issued either a replacement, store credit or we will process a refund to Zip Pay. Please see the Zip Pay buyers protection policy for further details.
9. GENERAL MATTERS
9.1 Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our service, products, our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
(a) We will not be liable for any errors in your online proof if prepared in accordance with your text input online or if printed in accordance with the customer’s authorisation.
(b) We will not be liable for: - spelling, punctuation or grammatical errors made by the customer - errors in customer selected product type, size, quantity - duplicate orders placed by the customer
(c) Our products must be used for the purpose for which they are designed. We will not be liable for any loss or damage to person or property for any misuse or inappropriate use of our products.
9.2 Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
9.3 Force Majeure: We will have no liability to the customer in relation to any loss, damage or expense caused by Hippo Blue to complete the Order or to deliver the Goods as a result of fire, storm, flood, tempest, earthquake, riot, civil disturbance, theft, crime, strike, lockout, accident, transportation embargo, breakdown, war, restrictions by governments or other competent authority, the inability of Hippo Blue’s normal suppliers to supply necessary materials, late arrival of paper stock or other material, any other act or omission of a third person or third party supplier, or any other matter beyond our reasonable control.
9.4 Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
Hippo Blue may at any time terminate the terms with you if;
(a) You have breached any provision of the terms or intend to breach any provision;
(b) Hippo Blue is required to do so by law;
(c) Hippo Blue is transitioning to no longer provide the purchase services and or Site access to users, ceases to provide the purchase services and or Site access to users or it is no longer commercially viable to provide the purchase services and or Site access.
9.5 Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
9.6 Jurisdiction: Your use of our Site and these Terms are governed by the laws of the state of Victoria, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in the state of Victoria, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
For any questions and notices, please contact us at:
Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue
Email: [email protected]
Ph: 03 9706 5314