Terms & Conditions

 

Trading Terms

 

1. INTRODUCTION

Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue will only supply goods and services to any customer on the following terms and conditions (‘the Terms and Conditions’) unless Hippo Blue agrees in writing to vary the Terms and Conditions. A customer is deemed to accept the Terms and Conditions when they visit or purchase any goods within this website(‘Site’). Please read these carefully. These Terms and Conditions should be read in conjunction with the Website Terms of Use and Privacy Policy.

Hippo Blue reserves the right to change these Terms and Conditions at our discretion. The published online version of the Terms and Conditions will supersede all previous versions.

 

1.1 Definitions and Interpretation In these Terms and Conditions: ‘Business Day’ means a week day Monday to Friday between the hours of 9am and 5pm; ‘Goods’ means the final goods produced by Hippo Blue by completing the Order; ‘GST’ means Goods and Services Tax, as defined in A New Tax System (Goods and Services Tax) Act, 1999; ‘Order’ means a successful online transaction made on our website for the purchase of goods. ‘Hippo Blue or ‘us’ or ‘our’ or ‘we’ refers to Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue, the owner of the website, whose registered office is 1-3 Edison Rd Dandenong South, Victoria. The term ‘you’ or ‘your’ refers to the website user or customer.

 

1.2 Business Day: If the day on which any act, matter or thing is to be done under these Terms and Conditions is not a Business Day, that act, matter or thing: (a) if it involves a payment other than a payment which is due on demand, must be done on the preceding Business Day; and (b) in all other cases, may be done on the next Business Day.

 

1.3 General In these Terms and Conditions: unless the context otherwise requires: (a) the singular includes the plural and vice versa; (b) a reference to a clause is a reference to a clause of these Terms and Conditions; (c) a reference to a party to these Terms and Conditions or any other document or arrangement includes that party’s executors, administrators, successors and permitted assigns; d) where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning; (e) a reference to a period of time (including, without limitation, a year, a quarter, a month and a day) is to a calendar period.

 

1.4 Headings In these Terms and Conditions: headings are for convenient reference only and do not affect interpretation.

 

2. ORDERS

All orders are final, unless otherwise noted. No refunds are given once Hippo Blue begins production of your order or if you have not cancelled your order within the terms stated under 2.3 Order Cancellations.

 

2.1 Placing an Order: when an online order has been completed and is successful you will receive an e-mail from us acknowledging that we have received your order which can be used as a tax invoice. The order amount will be taken from the payment option selected.

Important Note: The order email confirmation does not mean that your order has been accepted. Your order establishes an offer to us to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). 

Your order will not be despatched until payment is received in accordance with our payment provisions refer to 3. Pricing and Payment

When making an order you are agreeing that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit, debit card, or account used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

Hippo Blue reserves the right to accept or reject your Order for any reason at any time. If an order has been rejected, the customer will be notified via the email address listed on the order or verbally. The customer will receive a refund of any money paid into the account that originally made the purchase.

 

2.2 Order Changes: If you make a mistake with your order, you will not be able to make amendments or corrections unless it is a spelling error. If in case a spelling error has occurred, you will need to contact Hippo Blue via phone within 2 business hours of placing the order and advise the products affected with the spelling error. This communication must be confirmed verbally with Hippo Blue customer service. If the order consists of one affected item, the item will be amended and communicated to you without incurring any additional shipping charges.

Alternatively, if the order consists of several items your affected product may be cancelled from the original order. You will then be provided with a promo code to the amount of the affected product to reorder the product again. You will have to pay for separate shipping of the affected item in accordance to our shipping policies.

If you have made a change to the delivery method of your order to “Customer Pick Up” it is your responsibility to contact customer service to verify if your order is ready for collection. Alternatively, if you change from “Customer Pick Up” to “Delivery” a postage and handling fee will incur.

Important Note: When making order changes, if the order is placed after business hours, please contact us between 9 - 9.30am the following day with your affected product and order number and we will endeavour to rectify the issue or change.

Order Cancellation: If you require your order to be cancelled you must to contact Hippo Blue via phone within 2 business hours of placing the order once acknowledged your order will be cancelled and you will be notified via email accordingly.

Important Note: If your order has already been dispatched, please return the products to us in accordance with our Returns Policy. If the order is placed after business hours, please contact us between 9 - 9.30am the following day with your affected product and order number and we will endeavour to cancel your order.

You acknowledge and agree that when purchasing goods through Hippo Blue that you accept the following;

(a) All goods purchased are intended for personal non-commercial use only. The customer agrees goods may not be resold. 

(b) Orders placed separately or consecutively cannot be consolidated. A separate Delivery Fee will be applied to each order.

(c) Once an order has been placed you will be unable to add further products to the existing order.

(d) You will abide by the all the terms regarding promotions where goods are limited by per person or per address. Any quantity restrictions will be stated on the promotional material and relative promotion terms and conditions.

(e) The customer must be at least 18 years of age with an active phone number and email address to purchase Goods.

(f) Additional Charges In addition to the order amount, Hippo Blue may charge to the customer: (a) fees and other charges for orders required to be done urgently, including Australia Post express shipping and other charges (b) fees or disbursements referred to in these Terms and Conditions and not specified in this clause. If additional charges will incur the customer will be notified via their order email address or verbally via their contact number.

 

2.4  Order Supplies: (a) The customer acknowledges that whilst Hippo Blue will use its reasonable endeavours to produce the exact number and or types of items in the Order, owing to the customer, error in the number of items and or type of items actually produced may be different (“a discrepancy”); and (b) Where a discrepancy occurs Hippo Blue will send at our cost the exact number and or types of items missing to reflect the actual number and or types of items originally ordered.

 

2.5 Third Party Reviews; By making a purchase at Hippo Blue, you agree to receive follow up review emails to review the products purchased, the overall site experience or both. You may unsubscribe from these review emails at any time via the unsubscribe link at the bottom of the email or by contacting [email protected] and request you be removed from review emails. Your privacy data is never shared, viewed or used by these 3rd parties as Hippo Blue have an account set up with these 3rd parties which is managed and controlled by Hippo Blue.

Hippo Blue uses two reviewing platforms which are;

Yotpo: A system which Hippo Blue use to collect both product reviews and store reviews to showcase on our website and advertising platforms.

Google Customer Reviews: A system which customers have the option to opt into post purchase that Hippo Blue uses to collect store reviews to allow Hippo Blue to have a Google Seller Rating which appear on Search Ads, in Shopping Ads and on the Hippo Blue website.

 

3. PRICE & PAYMENT

 

3.1 Pricing of Goods: The price payable for the products will be shown on our website in AUD and are inclusive of 10% GST these prices exclude delivery charges. Delivery charges are shown separately when ordering dependant on the shipping address and shipping type selected.

 

3.2 Payment Types: Payment for goods can only be made by an authorised person through the acceptable payment types specified on the Website and shall not be deemed to be made until Hippo Blue have received funds in respect of the full amount stated in the order. The acceptable types of payment are listed below;

Visa, Visa Debit, Mastercard, Zip Pay find out more, Paypal find out more

Unfortunately, we DO NOT accept Amex or Discover.

Our standard payment provider is Stripe which will be used for payment types; Visa, Visa Debit, Mastercard for more information about stripe please visit https://stripe.com/docs/security/stripe 

 

3.3 Third party payment providers: Payment of the purchase price may be made through a third-party payment provider. In using the purchase services, you acknowledge that you have familiarised yourself with and agree to be bound by the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the payment provider.

 

3.4 Goods Pricing: Pricing for goods are subject to change without notice however these price changes will not affect orders that have already been accepted and placed.

 

4. PROMOTIONAL CODES & SALE

When redeeming a promotional code or offer advertised on our website, please refer to the specific Promotional Terms and Conditions

These below terms and conditions apply to all promotions where you must redeem a promotional code. You acknowledge and agree that when purchasing goods through Hippo Blue using a promotional code that you accept the following.

(a) It is your responsibility to ensure that a promotional code is valid and that it is entered and applied correctly at the time of placing an order.   

(b) Only one promotion code can be used per order and cannot be combined with any other offers.

(c) Promotion codes may only be made available for a limited time and all references to times in promotions are based on local time in Melbourne, Australia unless stated otherwise.

(d) Promotional codes may only be applied to specific products and may be limited by goods or limited per person or per address or quantity restrictions these details will be stated on the specific Promotional Terms and Conditions.

(e) Hippo Blue reserves the right to modify or cancel promotion codes at any time.

(f) The promotional code is not transferable, may not be resold or redeemed for cash.

(g) To read and abide by the terms of individual promotional offers carefully. Some offers may exclude postage and handling costs and other costs incurred as a result of redeeming the offer.

(h) Promotional offers will not be honoured for any existing orders or orders placed prior to the promotion commencing.

(i) We will not be able to manually enter a promotional code to an order after it has been placed.

Important Note: If Hippo Blue have determined a technical issue has occurred during the promotion or promotional code application and this fault has resulted in a failure to complete your order in accordance to the promotion, Hippo Blue may at its own discretion still honour the promotion or promotional code.

 

5. GOODS

 

5.1 Products/Goods; All products and designs as published on the Hippo Blue website are subject to change or can be removed at any time without notice. Products should only be used the purpose for which they are designed for.

 

5.2 Product Images; Product Images displayed on the Hippo Blue website are for illustrative purposes only and may differ from the actual product. Due to differences in monitors and other viewing devices, colours of products and designs may also appear different to those shown on the site. Hippo Blue will display some products as a photo these are for reference only and should also be considered illustrative.

 

5.3 Product Availability; Hippo Blue will make every attempt to update our website in real time as much as possible but may from time to time, run out of stock of an item and may not be able to fulfil all or part of your order. If this happens, we will contact you via the email address assigned to the order, or via phone and we will refund you the price paid for the item impacted or offer a replacement recommendation.

Production Times: Please keep in mind that all products are printed by Hippo Blue and although we will make every attempt to clearly convey the estimated production time for your products to be made. These production times are to be used as a guide only and are subject to change due to both foreseeable and unforeseeable circumstances which can occur at any time without notice or update on our site.

 

6. DELIVERY

Your order will be fulfilled, and the delivery will commence once the Dispatch Confirmation is emailed to you. Delivery time will be depending on the delivery type selected at checkout. Delivery types will only be made by approved Hippo Blue providers, currently Australia Post. For a full list of the types of delivery available by the carrier click here. We will deliver to Australia and New Zealand.

 

6.1 Delivery and Arrival times: You acknowledge we offer delivery services using third-party freight providers. We will not be held liable for any lost or damaged items in the course of the delivery services. Delivery transit times vary, and Hippo Blue assumes no responsibility for delays caused by freight carriers, weather or any damages resulting from the failure to receive your order on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Target arrival dates are calculated by adding the production turnaround time to the delivery time. Both production and delivery times are based on business days only and do not include weekends or holidays. You acknowledge that Hippo Blue will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the delivery services.

 

6.2 Delivery of your Order: Once your order has been dispatched it is now the responsibility of the carrier to ensure that your goods are delivered. There may be tracking available, this will be applicable for the below delivery types or circumstances;

(a) If you have selected a delivery method with tracking included such as; Express Post;

(b) or if your order is classified as a parcel

For information on all our shipping methods please click here

You may be referred to the carrier’s website for further tracking and information on the delivery of your order. If your order is too large to fit into a mailbox, the carrier may leave your order in a safe place. Any registered post orders will require a signature on delivery. If no one is home to sign for this delivery, a collection slip will be left, and your letter will be redirected to your local post office for pick up.

Important note: It is the customers responsibility to collect this within 10 days of the attempted delivery date, or it will be returned to us and another shipping fee will apply.

 

6.3 Standard Delivery Types:

(a) Standard Delivery incurs a fee of $5.00 AUD and applies to all orders with a total purchase price under $100 (unless Express post is selected please check our shipping information here)

(b) Free Standard Delivery is applied to all orders with a total purchase price of $100.00 AUD and over. Free delivery offer is subject to change at any time.

For more information regarding our average delivery times and all delivery types, please click here

 

6.4 Your Delivery Responsibility: Upon delivery of your order you are responsible to ensure that there are no visible signs of damaged, missing or incorrect pieces. If there are missing, damaged or incorrect packages, please contact us at 03 9706 5314 or [email protected] within 48 hours of your delivery. For any other problems with your order, please refer to Section 8 Returns Policy.

 

6.5 Incorrect Address Information: If you have provided incorrect address information and your order has not been despatched our customer service team will make every attempt to rectify the address details for you. Hippo Blue will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order. If you have made a mistake on your address information and it has already been despatched it is your responsibility to contact the carrier with correct address information and they may be able to rectify the delivery address at their discretion.

 

6.6 Return to Sender: If an issue has occurred with your delivery the carrier may return the goods to Hippo Blue. If the goods are returned, we will attempt to contact you using your order details to attempt to redeliver. If the delivery failed due to incorrect address information provided in your order you will be responsible for the re-delivery fee.

Important note: If a delivery has failed the carrier does not guarantee that they will return the goods to us as per return to sender.

 

7. CUSTOMER PICK UP

 

Order collection is made available at our address below;

Hippo Blue

1-3 Edison Road

Dandenong South, Victoria 3175

9:00am to 5:00pm AEST Monday to Friday
Except public holidays

 

When choosing “Customer Pick Up” you must collect your order from our premises within 30 days of being notified by Hippo Blue that the order is ready for collection. You will be notified via email using the email address assigned to your order. If you do not attempt to pick up your order within the timeframe, we will contact you via phone number and email within 7 days, if pick up still has not occurred the order may be discarded.

You may be asked for proof of purchase upon customer pick up. Proof of purchase will be the order confirmation email. Hippo Blue reserves the right to refuse an order pick up if the appropriate proof of order confirmation documentation is not presented.

 

8. RETURNS POLICY

All our products are lovingly personalised and customised so unfortunately; we will not be able to accept returns based on change of mind, fault of the goods due to general wear and tear or use outside of what the product is intended for.

 

8.1 Faulty/Incorrect Product: Hippo Blue takes quality control very seriously prior to despatching your order, however we understand that sometimes things can go wrong. If you receive your product and it is not as described or not what you ordered including personalisation made in error by us, we will happily offer a replacement, store credit or refund for the product. If you wish to lodge a complaint please contact us at [email protected] or call us on 03 9706 5314.

 

8.2 Return Requirements:

(a) Your claim must be made within 30 days of the order delivery date.

(b) You must contact Hippo Blue and have that contact acknowledged to lodge a return complaint prior to returning the goods.

(c) You may be asked to provide photographic evidence of the fault before a claim will be accepted.

(d) You may be asked to send the product back to us to allow for reasonable opportunity to fully inspect the product for fault. If you are asked to return the product you will receive instructions of how to post your item for return. Hippo Blue will cover the postage costs for the return of the item.

(e) If the item is deemed to not be at fault by Hippo Blue, you will be liable for shipping costs to return the product.

(f) If a refund is offered by Hippo Blue, you will be refunded the amount of the product paid for at the time including shipping. If the product was purchased with other products in a consolidated order you will not be eligible to receive a refund on original postage costs.

(g) No products may be returned to Hippo Blue without written consent.

(h) It is your responsibility to track the delivery of your returned product until received.

 

8.3 Processing your return claim: We aim to process returns within 5 business days of receiving them, but high-volume periods, especially around October through to February, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has but not processed in a timely manner, please contact us at [email protected]

 

8.4 Store Credit: You may be offered a store credit in place of a refund or exchange of product. The below applies to store credit;

(a) Your store credit will only be valid for use on our website hippoblue.com.au

(b) Hippo Blue cannot transfer store credit to another person or account.

(c) Any orders that exceed the value of the store credit provided will require an additional method of payment for the remaining balance due.

(d) Store Credit will be the amount of the product paid for at the time including shipping. If the product was purchased with other products in a consolidated order you will not be eligible to receive free shipping on your store credit.

(e) Store credit is valid for 3 months after the date of issue.

(f) By using store credit, you agree to all our terms and conditions available on our website.

(g) Store credit will be provided in the amount of AUD and via a code that must be placed into the promotion code section for it to be applied.

 

8.5 Zip Pay Returns: If you wish to return something you purchased using Zip Pay, our standard returns policy applies. If the item is faulty, you will be issued either a replacement, store credit or we will process a refund to Zip Pay. Please see the Zip Pay buyers protection policy for further details.

 

9. GENERAL MATTERS

 

9.1 Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our service, products, our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

(a) We will not be liable for any errors in your online proof if prepared in accordance with your text input online or if printed in accordance with the customer’s authorisation.

(b) We will not be liable for: - spelling, punctuation or grammatical errors made by the customer - errors in customer selected product type, size, quantity - duplicate orders placed by the customer

(c) Our products must be used for the purpose for which they are designed. We will not be liable for any loss or damage to person or property for any misuse or inappropriate use of our products.

 

9.2 Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end.  It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.  

          

9.3 Force Majeure: We will have no liability to the customer in relation to any loss, damage or expense caused by Hippo Blue to complete the Order or to deliver the Goods as a result of fire, storm, flood, tempest, earthquake, riot, civil disturbance, theft, crime, strike, lockout, accident, transportation embargo, breakdown, war, restrictions by governments or other competent authority, the inability of Hippo Blue’s normal suppliers to supply necessary materials, late arrival of paper stock or other material, any other act or omission of a third person or third party supplier, or any other matter beyond our reasonable control.

 

9.4 Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you.  In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Hippo Blue may at any time terminate the terms with you if;

(a) You have breached any provision of the terms or intend to breach any provision;

(b) Hippo Blue is required to do so by law;

(c) Hippo Blue is transitioning to no longer provide the purchase services and or Site access to users, ceases to provide the purchase services and or Site access to users or it is no longer commercially viable to provide the purchase services and or Site access.

 

9.5 Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith.  All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

 

9.6 Jurisdiction: Your use of our Site and these Terms are governed by the laws of the state of Victoria, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in the state of Victoria, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

 

Contact Information


For any questions and notices, please contact us at:

Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue

Email: [email protected]

Ph: 03 9706 5314

Website Terms of Use

 

INTRODUCTION WEBSITE

This website (Site) is operated by Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue (we, our or us).  It is available at: www.hippoblue.com.au and may be available through other addresses or channels.

The term ‘Hippo Blue’ or ‘us’ or ‘our’ or ‘we’ refers to Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue, the owner of the website, whose registered office is 1-3 Edison Rd Dandenong South, Victoria. The term ‘you’ or ‘your’ refers to the website user.

 

1. Consent: By accessing and/or using our Site, you agree to these Website terms of use, Terms and Conditions and our Privacy Policy (Terms) available on our Site. Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

 

2. Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied Terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current Terms. Materials and information (Content) on this Site are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

 

3. Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Hippo Blue retains all rights, title and interest in and to the Site and all related Content. Nothing you do on or in relation to the Site will transfer to you:

(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design, intellectual property or copyright of Hippo Blue; or

(b) the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or

(c) a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

 

3.1 Use of our Site: You may only use the Site for lawful purposes and in a manner consistent with the nature and purpose of the Site. You may only use the Site to make legitimate requests to purchase the products or services offered and shall not use this Site to make any speculative, false or fraudulent requests. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. It is a violation of law to place a request in a false name and/ or with an invalid credit card. Fraudulent users may be prosecuted to the fullest extent permissible by law.

You acknowledge and agree that any automated use of the Site or its purchase services is prohibited.

 

4. Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

(a) anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;

(b) using our Site to defame, harass, threaten, menace or offend any person;

(c) using our site in connection with illegal, fraudulent or harmful purpose or activity;

(d) interfering with any user using our Site;

(e) tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;

(f) using our Site to send unsolicited email messages; or

(g) facilitating or assisting a third party to do any of the above acts.

 

5. Social Media: The term ‘social media’ refers broadly to any online media which allows for user participation, interaction or publishing. Commonly used social media tools include but are not limited to, Instagram, Facebook, YouTube, Twitter.

Hippo Blue representatives will use social media as a form of communication with the general public however we have not reviewed and cannot review all Posts and we are not responsible for liability arising out of any public posts. No employee or agent is authorized to conclude any binding agreement on behalf of Courtney Colour Graphics (Vic) Pty Ltd with another party without express written confirmation by a Director. Any views or opinions presented on social media are solely those of the author and do not necessarily represent those of the company. Employees of the company are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right. Any such communication is contrary to company policy and outside the scope of the employment of the individual concerned. The company will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.

We may, at our sole discretion, pre-screen, reject or remove any Post you provide for any reason.

Hippo Blue makes certain assurances regarding our interaction with the public and each other, and these assurances also apply to interactions that occur on our various social media platforms. We expect the same assurances from our customers. You may interact and post on our Social Media subject to these clauses;

 

5.1 Intellectual Property Rights

You grant us a non-exclusive, transferable, royalty-free, worldwide licence to use any Intellectual Property in Posts or Electronic Communication, including rights to:

(a) Copy, reformat, edit or translate;

(b) Publicly perform or present;

(c) Distribute for any purpose including for commercial or advertising purpose; and

(d) Incorporate in our website and Social Media or any other works.

Intellectual Property Licence in relation to that material ends when you delete that Post, but you understand that even if you delete Posts, we may keep back-ups for a reasonable period.

 

5.2 Prohibited Posts

You must not upload any Post that:

(a) is an image of another person or another person’s property without their consent;

(b) is harmful, threatening, abusive or harassing;

(c) promotes racism, bigotry, hatred, physical harm or any other discriminatory behaviour

(d) is false, misleading or fraudulent;

(e) advertises any company or their goods or services other than us;

(f) Invades someone else’s privacy and rights.

 

5.3 Your warranty in post

(a) you have the right and authority to provide the Post in the manner it is posted;

(b) you own the Post and have the right to assign copyright ownership and other Intellectual Property to us; and

(c) the Content is not prohibited content under clause 6.1

 

6. Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business

 

7. Non-commercial use: Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence or express written permission to do so from us.

 

8. Your Account Use: To create an account with us you will need to provide your personal information and a unique password that meets our password requirements. By creating an account with Hippo Blue or communicating with us you agree that you are providing accurate and current information. You are also responsible for the information you provide and ensuring that it will be valid and kept up to date. We are not responsible for any errors or delays in responding to a request caused by an incorrect email address and/ or contact details provided by you or by any other technical issue beyond our control.

 It is the account creator’s responsibility to maintain the confidentiality of your username and password, access to the Site and any use of the Site using the account credentials are solely your responsibility. You will not disclose your account information to any third party. If any unauthorized use of your account on the Hippo Blue site has occurred, you are responsible to notify Hippo Blue immediately. You must be at least 18 years of age (or 16 years of age with parental consent) with an active phone number and email address to create an account with Hippo Blue. Hippo Blue reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

 

9. Use on behalf of Third Party: If you use this Site to submit requests for or on behalf of a third party you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the third party of all Terms applicable to all products and services acquired through this Site. Each user using this Site for or on behalf of a third party agrees to indemnify and hold Hippo Blue, including its respective officers, directors, employees, representatives or affiliates, harmless from and against any and all liabilities, losses, damages, suits and claims relating to the third party’s or the user’s failure to fulfil any of its obligations set out in our Terms. The user is directly responsible for any requests submitted, including related fees, charges and performance obligations.

 

10.Use of Cookies: This Site uses cookies to monitor browsing preferences. If you allow cookies to be used your personal information may be stored by us. Please refer to our Privacy Policy for details of how this information is used.

 

11. Trademark: Hippo Blue is a registered Trademark. All content on our Website and Social Media is owned by or licensed to us and is protected under Australian and International copyright and trademark laws. You may only view, share and download content for caching purposes.

 

12. Intellectual Property rights

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

(a) copy or use, in whole or in part, any Content;

(b) Reproduce or exploit any Content on our Website or Social Media for commercial purpose;

(c) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

(d) breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

(e) redistribute any Content from this Website and Social Media unless we have given expressed written consent.

 

13. Goods: Product images displayed on the Site are for illustrative purposes only and may differ from the actual product. Due to differences in monitors and other viewing devices colours of products and designs may also appear different to those shown on the Site. Hippo Blue will display some products as a photo, these are for reference only and should also be considered illustrative. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty (unless otherwise specified) in relation to it, to the maximum extent permitted by law.

 

14. Content: Every effort is made to keep the Site up and running smoothly. However, we take no responsibility for, and will not be liable for, the Site being temporarily unavailable due to technical issues beyond our control. The Content is not comprehensive and is for general information purposes only.  It does not consider your specific needs, objectives or circumstances, and it is not advice.  While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty (unless otherwise specified) in relation to it, to the maximum extent permitted by law.

 

15. Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.  You should make your own investigations with respect to the suitability of those websites.  

Hippo Blue uses two review platforms which are:

Yotpo: A system which Hippo Blue use to collect both product reviews and store reviews to showcase on our Site, social media and advertising platforms.

Google Customer Reviews: A system which customers have the option to opt into post purchase that Hippo Blue uses to collect and store reviews to allow Hippo Blue to have a Google Seller Rating which appears on Search Ads, in Shopping Ads, Hippo Blue social media, advertising platforms and on the Site.

 

16. Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

 

17. Warranties and disclaimers: To the fullest extent permitted by law, in no event shall Hippo Blue, including its respective officers, directors, employees, representatives or affiliates, be liable for any injury, death, loss, claim, damage, accident, delay or any special, exemplary, punitive, incidental or consequential damages of any kind which arise out of or are in any way connected with any use of this Site or with any delay or inability to use this Site or any information, software, products or services obtained through this Site. This includes, but is not limited to, any loss or damage you might suffer as a result of any of the following:

(a) Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party control, or theft, destruction, alteration or unauthorised access to records

(b) The accuracy, suitability or currency of any information on the Site, the purchase service or any of its content, including any third-party material or advertisement on the Site;

(c) Costs incurred as a result of you using the Site or the purchase services;

(d) The content or operation in respect to links which are provided for the user’s convenience;

(e) Any failure to complete a transaction or any loss arising from e-commerce transacted on the Site;

(f) Any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct; and

(g) Our Site to be constantly secure.

You read, use and act on our Site and the Content at your own risk.

 

18. Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

 

19. Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.     

                   

20. Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Hippo Blue may at any time terminate the terms with you if;

(a) You have breached any provision of the Terms or intend to breach any provision;

(b) Hippo Blue is required to do so by law;

(c) Hippo Blue is transitioning to no longer provide the purchase services and or Site access to users, ceases to provide the purchase services and or Site access to users or it is no longer commercially viable to provide the purchase services and or Site access.

 

21. Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

 

22. Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

 

23. Jurisdiction: Your use of our Site and these Terms are governed by the laws of the state of Victoria, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in the state of Victoria, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts. Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

 

 

Contact Information


For any questions and notices, please contact us at:

Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue

Email: [email protected]

Ph: 03 9706 5314

Privacy Policy

 

This site is owned and operated by Courtney Colour Graphics (Vic) Pty Ltd. ABN 97005755224 trading as Hippo Blue.  

The term ‘Hippo Blue’ or ‘us’ or ‘our’ or ‘we’ refers to Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue, the owner of the website, whose registered office is 1-3 Edison Rd Dandenong South, Victoria. The term ‘you’ or ‘your’ refers to the website user. This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.hippoblue.com.au (Site) or directly from you. This Privacy Policy applies to visitors to our Site and to our online customers.

Please read this Privacy Policy carefully and contact us if you have any questions. You are providing us with personal information or visiting our Site indicates that you have read and accepted this Privacy Policy and our Website terms of use and Terms and Conditions available on our Site. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy. We recognise the importance of implementing a Privacy Policy which protects the interests of all our customers and is required to comply with the Privacy Act 1988 (Cth). The purpose of this statement is to communicate how information about our customers is gathered and more importantly, how it is utilized. It also outlines the security measures we have in place to prevent unauthorized access and distribution of your personal information. Hippo Blue ensures to take all reasonable measures to comply with this Privacy Policy and ensure your data is treated securely.

 

Collection and use of Personal Information: By using our Site and disclosing personal information you are consenting to the collection and storage of your personal information in the manner as described in this Privacy Policy. The personal data collected by us is stored on our internal secure web servers. Your data is also stored on AWS Cloud in Sydney and is controlled with encryption in transit with TLS across all services. Hippo Blue takes a proactive response against any potential impact to your personal data by utilizing various monitoring tools, so we can spot potential threats before they impact your privacy.

Hippo Blue may collect and store personal information about you such as name, email, address and phone number when you order products, enter competitions, complete surveys or subscribe to our email list. We collect and use personal information for purposes including to process your order, manage your order, contact and communicate with you, for internal record keeping, for marketing and to make your experience easy and efficient on our Site. Your personal information may be processed by our staff, operating out of our offices, for purposes including the fulfilment of your order, processing your payment details and providing you with customer service support. Your personal information stored in your "cookie" helps us understand your ordering requirements and will be used to make online ordering faster, more user friendly and convenient.

Cookies are small files placed on the hard drive of your computer that help ensure account security and keep track of your general activity on the Site. When you make subsequent visits to the Site, your cookie gives us a summary of your preferences and past orders on the Site. Cookies may also be used for analytic purposes about visits on our site so we will automatically collect information about; your internet browser; IP Address, time zone and country location. This allows Hippo Blue to tailor certain aspects of our Site services to your needs, hence improving the overall service provided. You can always decline our cookies if your browser allows you to do this, please note that you may not be able to use certain features on our Website and you may be required to.

Hippo Blue may also use your personal information for prospective promotional offers and products that may be of interest to you. To enable Hippo Blue to complete your order requests we may need to arrange third party services to complete the transaction. In this case Hippo Blue will only disclose the part of your information that is needed to complete your transaction. Third parties are not authorised to use your personal information for any other purpose than completing their contractual requirements to Hippo Blue. Third Parties authorised by Hippo Blue will also collect information about your visit and interaction with our site using cookies. The information they collect is completely anonymous and will be in reference to website traffic and usage it may also be used for advertising purposes. The Third Parties will not be privy to any personal information about you including your name, contact details including phone number and email address. We may also share information to approved Third Parties only as described as above. One of our major third parties is Google Analytics if you do not wish to have this information shared please opt out here https://tools.google.com/dlpage/gaoptout

Hippo Blue may provide your personal information to a third party payment processor, depending on your chosen payment method. We take all reasonable measures to ensure we only use reputable third party payment processors who comply with Australian laws, however we do not take responsibility for the actions of these third party payment providers. We may be required to process your order manually in some instances, in which case by providing your payment information over the phone or via email you are authorising the use of this information for the purpose of processing your order payment. Your credit card or financial institution statement may show the name of the third party payment processor or Courtney Colour Graphics (Vic) Pty Ltd instead of the Hippo Blue name depending on the system used by the financial institution. Your payment information may be collected by these third party payment processors and accordingly you should read their Privacy Policies and terms before providing your personal information to them.

Hippo Blue does not sell, rent or trade user information to other companies. We may disclose personal information as required by law. Our Site may contain links to other websites which take you off the Site, Hippo Blue is not responsible for the content or privacy policy or terms of other websites linked to or integrated with the Site. If a data breach occurs or is suspected, we will comply with all obligations under the Privacy Act. We will investigate and assess the severity of any actual or suspected data breach and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) when a data breach is likely to result in serious harm to individuals whose personal information is involved in the breach.

 

Access to and correction of personal information: You may access and update your personal information via ‘My Account’ on our Site.

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

If you believe that any information, we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

 

Complaints about breach: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email. We will investigate and respond to your complaint in a timely manner.

 

Security: Hippo Blue understands the importance of security and places this as a high priority. We have carefully selected a security system that stores and protects information using "firewalls". Firewalls are a security system consisting of a combination of hardware and software that limits the exposure of a computer or computer network to attack from hackers; commonly used on local area networks that are connected to the internet. Our servers are protected in secure facilities. All internal communication with the system such as account details are transmitted using appropriate encrypted protocols. All data is held in the strictest confidence, protected by the strictest security standards.

The Site also requires the use of “pop ups”. A “pop up” is a display area that will appear in the foreground of your internet browser window and requires a user action to be removed. To ensure full functionality of the Site please ensure that your internet browsers’ pop up blocker is turned off when using our Site.

 

Unsubscribe: To unsubscribe from our email database or opt out of marketing emails, please select the unsubscribe option available on every marketing email or contact us by email.  We will endeavour to attend to your unsubscribe request in a timely manner

 

Changes to this Privacy Policy: Hippo Blue reserves the right to amend our Privacy Policy without prior notification. However, as you are bound to these conditions, Hippo Blue encourages you to revisit this page regularly for more information regarding the Privacy Policy.

 

 

Contact Information


For any questions and notices, please contact us at:

Courtney Colour Graphics (Vic) Pty Ltd trading as Hippo Blue

Email: [email protected]

Ph: 03 9706 5314

About Zippay

Promotional Terms

  

Free Pantry Labels

 - Ends Midnight AEDT 8/12/19.

 - 1 free pack per order.

 - Valid for Australian addresses only.

 - Not valid with any other offer.

 

Up To 20% Off Bags

 - Ends Midnight AEDT 29/12/19.

 - While stocks last.

 

Christmas Products 50% Off

 - Ends Midnight AEDT 15/12/19.

 - While stocks last.

 

Up To 75% Off Name Label Value Packs

 - Available for a limited time only. While stocks last.

 - Not available with any other offer.

 

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